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The Nortel Business Communications Manager 200 (BCM 200) is an IP-enabled communication system integrating voice and data functionality into a single platform. The Nortel BCM 200 is a versatile platform that provides a rich array of data services that meet the requirements of a large number of organisations. Local and wide area networking, Internet access, IP telephony are all data services that can be securely delivered without adding external routers.
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Universal Internet Access connects all users and workstations, including providing access to corporate intranets, support for intra-site Virtual Private Networks and remote connectivity for mobile or home users.
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A call center that delivers top-flight customer service can distinguish your company and give you a genuine competitive edge. The call center can also be the most cost-efficient way to enable a minimal number of agents to field large volumes of calls. The Nortel BCM 200 supports Basic, Professional and Multimedia Call Centre Solutions.
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Wireless Solutions break the chains that tie users to their workstations, giving Call Center agents, for example, hands-on access to samples and supporting wireless scanners for efficient inventory procedures.
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The Nortel BCM 200 allows for a Hybrid Environment that leverages existing investments in Meridian, Norstar and Communication Server 1000 systems. This hybrid environment ensures that organizations can benefit from a future-proof migration strategy which in turn leads to improved return on investment, reduced redundancy, reduced wastage and hence reduced costs.
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The Nortel BCM 200 supports Unified Messaging, which is a solution that brings together electronic mail, fax and voice messaging onto a single interface. It uses a single directory and provides users message access via a common set of management tools. It gives users access to any message, any time, any where and at any place and on any device. This means that voice mail, email and faxes can be seen, sorted, prioritised and answered using a common screen.
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The Nortel BCM 200 supports Nortel's Interactive Voice Response Computer Telephony Integration (IVR-CTI) Portfolio, which provides a suite of native CTI Interfaces. These standard, "out-of-the-box" integration packages accelerate deployment, simplify system integration and deliver a faster return on investment.
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The networking capabilities of IP telephony make centralised applications for messaging and management more cost effective than ever before. Enterprises receive the benefits of standard greetings, global administration and a common interface across their network, all using the Nortel BCM 200.
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For more information regarding the Nortel BCM 200 Business Telephone System Features & Benefits, or to organise a demonstration, please contact us online or phone us on 0800 0684 880.
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